FAQs

• How long does it take for my order to reach me?

Orders are despatched within 5 working days after payment confirmation. 

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Oneiwant. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card.

Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of Oneiwant or the carrier.

• Which countries do you ship to?

1. Australia
2. Austria
3. Belgium
4. Canada
5. Denmark
6. Finland
7. France*
8. Germany
9. Greece
10. Hong Kong
11. Hungary
12. Ireland
13. Israel
14. Italy
15. Japan
16. Korea
17. Luxembourg
18. Malaysia
19. Mexico
20. Netherlands
21. New Zealand
22. Norway
23. Poland
24. Portugal
25. Russia
26. Saudi Arabia
27. Singapore
28. Spain
29. Sweden
30. Switzerland
31. Thailand
32. Turkey
33. Ukraine
34. United Kingdom**
35. United States***
36. Vietnam (currently in a trial run)

* France: Packages can be shipped to mainland France with zip codes that start with 01 to 95. The packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.

** United Kingdom: Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.

*** United States: Packages can be shipped to all states, territories and military addresses within the United States.

• How is my order shipped?

Orders are shipped Monday through Friday, excluding public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

Orders are shipped using ePacket/US Postal Service.

• How do I track my orders?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at support@oneiwant.com

• How do I start shopping online with Oneiwant?

For step-by-step shopping instructions, please follow the progression below:

1. When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
2. To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
5. To pay for the Products in your virtual shopping cart at any time, click the button labelled " check out".
6. When you click the " check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

You can provide this information by filling in the fields requested on the screen.
All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

• How do I know if an item is in stock?

All items are in stock unless "Out of stock" is indicated.  On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible.

• Can I deliver to another address, other than my card billing address?

Yes, it is possible if the delivery address is in the listed countries.

• What is your cancellation policy?

Our "no questions asked" cancellation policy allows you to cancel your order with us:

1. Before the Products are delivered to you; or
2. Within 7 working days of receiving the Products.

• I would like to change my order. What should I do?

If you would like to amend your order, please contact us at support@oneiwant.com.

• How do I know that my order has been successfully submitted?

You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.

• How can I pay for my order?

We accept all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro. Please note that all payments are charged in US Dollars. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

• Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses Stripe Payments for a reliable and secure internet payment gateway.

• Return Policy?

Please refer to our Terms and Conditions relating to returns.

• What if there are missing or wrong items when I receive my order?

For missing or wrongly shipped items, please contact us at support@oneiwant.com and quote your transaction reference number. We will endeavour to reply to your query within 24 hours and we will advise you on what to do next.

• Is there a minimum order value?

There is no minimum order requirement.  Delivery charges will remain as specified.

• Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you.